Motorola | My Motorola | Compass | Directory 
  Internal Web site  
Welcome, Business Partners!-    Intranet Main |  Customize |  My Pages  |  My Profile  |  Sign Out
  • WSM User Guide
  • WSM Knowledge Page
  • Upgrading the System
  • Release Notes
  • Software Patches
  • System Documentation
  • Configuration

Want to learn more about WSM Training options?

Click here!


Overview: The WSM has many resources for diagnosing problems.

Troubleshooting issues generally fall into one of the following categories:

  1. Call Service Failure
  2. WSM Software Failure
  3. WSM Hardware platform Failure

Before You Begin:

  • Be familiar with the WSM Alarm Log
  • Be familiar with WSM Active Traces (By IP/MAC Address)
  • Be familiar with the Emergency Local Maintenance Terminal (ELMT)?
  • Be familiar with the Health Check Utility


  • View/download Alarm Log
  • View Trace Log
  • Update Trace Configuration


  • List Active Traces by IP Address
  • List Active Traces by MAC Address
  • Start a Trace
  • Stop a Trace


  • Disk and Disk Volume Statistics
  • Disk and Disk Volume Status
  • Status of WSM Resources
  • Hardware Manager Task Log
  • WSM Memory Size
  • Mated Pair Manager Log
  • Process Probing Task Log

The Intranet Excellence Council owns and maintains this site. Send us your suggestions or comments!

  Minimize this module. Close this module.
Get the most of this home page!

Check out the optional modules that you can add to this page. Customizing is a great way to maximize a portal page.
  Minimize this module.
application/ Administrator Training
application/ Using the LMT Interface
application/ Using the ELMT Interface
  Minimize this module.

application/  Fresh Installation
application/  Software Upgrade
application/  Product Activation
application/  Installer Training

  Minimize this module.

application/  Using the Healthcheck Utility
application/  Update WSM System Parameters

application/  Support Tools Training